Refund & Return Policy

This window comfortably exceeds the minimum required by the Consumer Contracts Regulations 2013, giving you time to inspect the item in your home before deciding.

• Items must be new, unused and in their original condition.
• All original packaging, tags and accessories must be included.
• Proof of purchase (order number or email confirmation) is required.

• Defective products — accepted; we pay return shipping.
• Damaged in transit — accepted; we pay return shipping.
• Wrong item received — accepted; we pay return shipping.
• Change of mind / no longer wanted — accepted; customer pays return shipping.
• Exchanges — accepted, subject to product availability.

1. Email contact@Vantiros.shop within 14 days of receiving your order. Include your order number, the item(s) you wish to return, and the reason.
2. Our customer support team replies within 1 business day with return instructions and the return address.
3. Pack the item securely in its original packaging.
4. Send the item using a tracked shipping service. We strongly recommend tracked delivery — we cannot be responsible for returns lost in transit.
5. Once received and inspected, we confirm by email and process your refund or exchange.

After your return is checked in, we email you to confirm and request your bank details. Funds typically land within 3–5 business days of the transfer being initiated.

Unlike many retailers, Vantiros absorbs the cost of processing returns so that you can shop with total confidence.

Please email us within 48 hours of delivery with:

• Your order number;
• Clear photos of the damage / defect and the outer packaging.

We arrange a free replacement or a full refund, including all return shipping costs.

Items clearly marked as final sale, or custom-made for you, cannot be returned unless defective. This does not affect your statutory rights under UK consumer law.

• Inspect your order on delivery and report visible damage within 48 hours.
• Return items in resalable condition within the 14-day window.
• Use a tracked shipping service and keep proof of postage.
• Provide accurate bank details for refunds via bank transfer.

This policy is in addition to — and does not affect — your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

For any return enquiries: contact@Vantiros.shop · +44 07481 752877 · Mon–Fri 9:00–17:00 GMT.