Terms & Conditions

1. About us

vantiros.shop is operated by Maxime Claude René MASSÉ as an independent UK retailer, trading under the name Vantiros, with a registered address at Unit 5 Southgate, Morecambe, LA3 3PB, United Kingdom. References to "we", "us" and "our" in these terms are references to that business. Vantiros is not a manufacturer and does not own any factories: we carefully select products from trusted suppliers and recognised brands, purchase them for resale and inspect the product information before listing. All product specifications belong to their respective brands.

2. Use of our website

You agree to use vantiros.shop for lawful purposes only and in a way that does not infringe the rights of any other party. You must not misuse our website by knowingly introducing viruses or other harmful material, or by attempting to gain unauthorised access to our servers or any related system.

3. Product information

We make every reasonable effort to ensure that product descriptions, dimensions, materials and images on vantiros.shop are accurate and reflect the information supplied by the brand or manufacturer, reviewed by our team before listing. Minor variations in colour, grain and texture may occur, particularly with natural materials, and are not considered defects.

4. Pricing & VAT

All prices are displayed in Pounds Sterling (GBP). Vantiros is currently not VAT registered, so no VAT is charged and no VAT registration number is displayed on this website or on invoices. The prices shown on this website are the final prices customers pay — the amount displayed at checkout is the amount you pay, with no hidden fees and no additional shipping costs for UK delivery. We reserve the right to amend prices at any time, but changes will not affect orders that have already been confirmed.

5. Order acceptance

Placing an order constitutes an offer to purchase the goods listed at the prices stated. A contract between you and Vantiros is formed only when we send a dispatch confirmation email in respect of the items ordered. We reserve the right to refuse or cancel an order in the following circumstances:

• The product is out of stock or has been discontinued;
• There is an obvious pricing or product-description error;
• Payment verification is unsuccessful;
• We suspect fraudulent or unauthorised activity.

If we cancel an order in these circumstances, any payment taken will be refunded in full.

6. Order cancellation

You may cancel an order at no cost at any time before it has been dispatched, by contacting us at contact@vantiros.shop. After dispatch, please follow our Returns & Refund Policy.

7. Shipping

Shipping is governed by our Shipping Policy. In summary: we ship only within the United Kingdom; standard UK shipping is free; orders are processed in 1–2 business days and arrive within 2–5 business days of dispatch, for a total estimated delivery window of 3–7 business days.

8. Returns and refunds

Returns and refunds are governed by our Returns & Refund Policy. In summary: unused items in original packaging may be returned within 14 days of delivery; refunds are issued to the original payment method within 5–10 business days. Nothing in these terms affects your statutory rights as a UK consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9. Payment

Payments are processed in accordance with our Payment Policy. We accept secure card payments exclusively via Stripe (Visa, Mastercard, American Express, Apple Pay, Google Pay). All prices are shown in Pounds Sterling (GBP).

10. Limitation of liability

To the extent permitted by law, Vantiros's liability in connection with any product purchased from us is limited to the price paid for that product. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability which cannot be limited or excluded under UK law.

11. Intellectual property

All content on vantiros.shop — including text, photographs, product descriptions, logos and the "Vantiros" name — is owned by or licensed to Vantiros and is protected by UK and international copyright and trademark law. You may not reproduce, distribute or commercially use any content from the website without our prior written consent. Third-party brand names and images shown on our product pages remain the property of their respective owners and are used only to identify the products we sell.

12. Privacy and cookies

Please review our Privacy Policy and Cookie Policy for details on how we collect and use personal data.

13. Force majeure

Vantiros is not liable for any failure or delay in performing its obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to acts of God, severe weather, courier strikes, pandemics, war or government action.

14. Governing law and jurisdiction

These terms are governed by the laws of England and Wales. Any disputes arising in connection with these terms or your use of vantiros.shop shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact

Questions about these terms? Please contact us at contact@vantiros.shop.