Frequently asked questions.

Browse our collection, choose your product, add it to your basket and follow the checkout steps. You'll receive an order confirmation email within a few minutes of a successful payment.

Yes, provided your order has not yet been dispatched. Please email contact@vantiros.shop as soon as possible with your order number and we'll do our best to help.

Yes — an itemised order invoice is sent automatically to your email address once the order has been dispatched. Vantiros is currently not VAT registered, so no VAT is charged or shown separately on the invoice.

No. Vantiros ships exclusively within the United Kingdom. We do not deliver to the Channel Islands or the Republic of Ireland.

Orders are processed in 1–2 business days and delivered within 2–5 business days after dispatch, for a total estimated window of 3–7 business days.

Yes — every UK order ships free, with no minimum spend and no hidden fees at checkout.

You'll receive a dispatch email containing your tracking number and a link to the courier's tracking page. Tracking generally activates within 24 hours of dispatch.

If the courier confirms your parcel is lost after 10 business days from dispatch, we'll either dispatch a replacement at no extra cost or issue a full refund. Full details are in our Shipping Policy.

We accept secure online payments exclusively through Stripe: Visa, Mastercard, American Express, Apple Pay and Google Pay.

Yes. Every page on vantiros.shop is protected by a 256-bit SSL certificate and card payments are processed by Stripe, a PCI Service Provider Level 1 certified payment provider. We never see or store your card details.

Your card is charged once at the time you place the order. You receive an order confirmation email immediately after a successful payment.

Vantiros is currently not VAT registered. The prices shown on this website are the final prices customers pay — there are no hidden fees, and no VAT is added at checkout.

You may return any unused item in its original condition and packaging within 14 days of delivery.

Returns are free for faulty, damaged or incorrect items. For change-of-mind returns, the customer covers the cost of return shipping.

Approved refunds are issued to the original payment method within 5–10 business days of us receiving the returned item.

No. Vantiros is an independent UK retailer — we are not the manufacturer. We carefully select products from trusted suppliers and recognised brands, purchase them for resale, and review the product information before every listing goes live. All product specifications belong to their respective brands.

Every product is evaluated by our team before being added to the catalogue. We look at durability, functionality, materials, honest specifications and value for money.

Most products carry a manufacturer's warranty against production defects. The exact term is shown on each product page under Specifications, and any warranty claim is handled by us on your behalf.

Email contact@vantiros.shop or use our contact form. A named member of our UK customer service team replies within 24 hours on business days.

Vantiros is based at Unit 5 Southgate, Morecambe, LA3 3PB, United Kingdom. All orders are dispatched from the United Kingdom.