14-day returns, straightforward refunds.
We want every Vantiros purchase to feel right at home. If it doesn't, you can return it within 14 days of delivery under the plain-English conditions below. This policy sits alongside, and does not affect, your statutory rights as a UK consumer.
Last updated: 10 June 2026
14 days to change your mind. Faulty items always covered.
Step-by-step return process
From request to refund — in five steps.
Please do not return items without first requesting a return authorisation. Unannounced returns may be delayed or refused.
- 01Request return
Email contact@vantiros.shop with your order number and reason for return within 14 days of delivery.
- 02Receive instructions
We reply within 24 business hours with a return authorisation and our UK return address.
- 03Return parcel
Pack the item securely in original packaging and ship it back using a tracked service within 14 days.
- 04Inspection
We inspect the item on arrival to confirm it meets the return conditions.
- 05Refund
Approved refunds are issued to your original payment method within 5–10 business days.
Return eligibility
What qualifies for a return
| Requirement | Details |
|---|---|
| Time frame | Return requested within 14 days of delivery |
| Condition | Unused, unassembled and in the same condition as delivered |
| Packaging | Original packaging with all protective materials, fittings and instructions |
| Proof of purchase | Order number or dispatch email supplied |
| Shipment | Returned within 14 days of the return authorisation being issued |
- Items that have been assembled, modified or visibly used
- Items with missing parts or missing original packaging
- Gift cards
- Items returned more than 14 days after delivery without prior approval
- Items returned without a return authorisation from Vantiros
If something's not right
Damaged, defective or incorrect items
These are always resolved free of charge — you never pay to return an item that is not as it should be.
Refund process
How your refund is issued
Approved refunds are always issued to the original payment method used at checkout.
| Payment method | Refund timeline | Where the money goes |
|---|---|---|
| Credit / debit card | 5–10 business days | Refunded to the card used at checkout via Stripe |
| Apple Pay / Google Pay | 5–10 business days | Refunded to the underlying card via Stripe |
Returns FAQ
Every scenario, explained.
Plain-English answers to the most common questions about returns, refunds and edge cases.
How long do I have to return an item?
You may request a return within 14 calendar days of the day on which you, or a person nominated by you, receive the goods. Approved returns must then be sent back to Vantiros within a further 14 days.
What condition do items need to be in?
Items must be unused, unassembled and in the same condition in which you received them, returned in their original packaging with all protective materials, fittings and instructions. Items showing signs of use, damage after delivery, missing parts or missing packaging may be refused or refunded only in part.
What if I received the wrong item?
Contact us within 48 hours of delivery. We'll arrange a free collection and either ship the correct item at no additional cost or issue a full refund — whichever you prefer.
What if my item arrived damaged or defective?
Email us within 48 hours of delivery at contact@vantiros.shop with your order number and clear photographs of the item and packaging. We'll arrange a free replacement or a full refund. You do not need to return defective items at your own expense.
What if my parcel is lost?
Where a tracked parcel has not been delivered within 10 business days of dispatch and the courier confirms the package is lost, we'll dispatch a replacement at no additional cost or, at your preference, issue a full refund to your original payment method.
What if my order is very late?
If your order has not arrived within the estimated 3–7 business day window, contact us and we'll open a courier investigation. If delivery cannot be completed within a reasonable additional period, you may cancel and receive a full refund.
Who pays for return shipping?
Return shipping is free where the return is due to a fault, damage in transit, an incorrect item or a late delivery on our part. For change-of-mind returns, the cost of return shipping is the customer's responsibility; we recommend using a tracked service.
How will I be refunded?
Refunds are always issued to the original payment method used at checkout via Stripe. We do not issue refunds in cash or to a different card.
How long do refunds take to appear?
Once we receive and inspect your return, we'll email to confirm approval. Approved refunds are issued within 5–10 business days. Depending on your bank or card issuer, the amount may take a few more days to appear on your statement.
How do I request a return?
Email contact@vantiros.shop with your order number and a short description of the reason for return, or use our contact form. Please do not send items back before receiving a return authorisation — unannounced returns may be delayed or refused.
For delivery timings and tracking, see our Shipping Policy. Your statutory rights under UK consumer law are unaffected by this policy.
Need help with a return?
Our UK customer service team is here to help. We reply within 24 hours on business days.
- Support email
- contact@vantiros.shop
- Business hours
- Monday – Friday
9:00 AM – 6:00 PM (GMT) - Returns address
- Vantiros
Unit 5 Southgate
Morecambe, LA3 3PB
United KingdomPlease request a return authorisation before shipping any item back.