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Vantiros · Customer Trust Centre

Privacy Policy

Your privacy is at the heart of how we operate. This policy explains exactly what we collect, how we use it, and the rights you hold over your personal data — fully aligned with UK GDPR and the Data Protection Act 2018.

Last updated: 1 June 2026United Kingdom · GBP (£)UK GDPR Compliant

Free UK Delivery

On every order, no minimum

Cash on Delivery

Pay only when it arrives

14-Day Returns

No restocking fees

Registered UK Business

Morecambe, United Kingdom

Section 01

Who We Are

Vantiros is a registered home furniture and storage retailer based in the United Kingdom. We are the data controller for everything you share with us through Vantiros.shop.

You can reach our team at contact@Vantiros.shop or write to us at Unit 5 Southgate, Morecambe LA3 3PB, United Kingdom. We are committed to handling your information lawfully, fairly and transparently.

Section 02

Information We Collect

We collect only the data we genuinely need to process your order, deliver it safely, and provide great customer service.

We never collect, store or process card, bank or financial information — all Vantiros orders are paid by Cash on Delivery directly to the courier.

  • Contact information: full name, billing and delivery address, email address, phone number.
  • Order information: items ordered, order value, order history, delivery preferences.
  • Communications: messages you send via our contact form, email or phone.
  • Technical data: IP address, browser type, device type, operating system, referring URL.
  • Usage data: pages visited, time on page, products viewed, collected via cookies and analytics.

Section 03

How We Use Your Information

Your data is used to fulfil your order, support you after purchase, and continuously improve the Vantiros shopping experience.

  • Process, verify and deliver your orders.
  • Contact you about your order (confirmation, dispatch, delivery, support).
  • Respond to enquiries and provide customer service.
  • Improve our website, products and customer experience.
  • Prevent fraud and ensure the security of our service.
  • Send marketing emails — only if you have explicitly opted in. You can unsubscribe anytime.
  • Comply with legal, accounting and regulatory obligations.

Section 04

Legal Basis for Processing

Under UK GDPR, every use of your personal data is grounded in a specific lawful basis. Here is how each one applies at Vantiros.

  • Contract: to fulfil your order and provide customer support.
  • Legitimate interest: to improve our website, prevent fraud and protect our business.
  • Consent: for marketing emails and non-essential cookies.
  • Legal obligation: to keep accounting records and comply with consumer protection law.

Section 05

Cookies & Analytics

We use the minimum number of cookies required to operate our store and understand how we can serve you better.

Essential cookies keep your shopping bag working. Analytics cookies (such as Google Analytics) only activate with your consent and help us measure how visitors interact with Vantiros.shop. You can manage cookies at any time in your browser. See our Cookie Policy for full details.

Section 06

Marketing Emails

Marketing from Vantiros is always opt-in, never spammy, and easy to leave.

We will only email you about new arrivals, offers or stories if you actively opted in. Every marketing email includes a one-click unsubscribe link, and we never share your email address with third parties for marketing.

Section 07

Sharing Your Information

We share personal data only with the small number of trusted partners required to run the business.

We do not sell, rent or trade your personal information — ever.

  • Shipping couriers — to deliver your order (name, address, phone).
  • IT and analytics providers — to host and operate our website.
  • Government, regulators and law enforcement — where legally required.

Section 08

International Transfers

Where data is transferred outside the UK (for example through cloud hosting), we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved under UK GDPR.

Section 09

Data Retention

We only keep your data for as long as we genuinely need it.

Order and customer data is retained for up to 7 years to comply with UK accounting and tax law. Marketing data is deleted as soon as you unsubscribe. Contact form messages are kept for up to 2 years.

Section 10

Your Rights Under UK GDPR

You are in control. UK GDPR gives you a clear set of rights over your personal data — and we make them easy to exercise.

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion (right to be forgotten), subject to legal retention.
  • Object to or restrict processing.
  • Receive your data in a portable format.
  • Withdraw consent at any time.
  • Lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.

To exercise any of these rights, email contact@Vantiros.shop. We respond within 30 days.

Section 11

Security

Every page of Vantiros.shop is encrypted, and the COD model removes payment data risk entirely.

All traffic on Vantiros.shop is encrypted with SSL/TLS. We apply industry-standard administrative, technical and physical safeguards. Because we accept Cash on Delivery only, no payment information ever passes through our website.

Section 12

Children

Vantiros.shop is not directed at children under the age of 16, and we do not knowingly collect data from children.

Section 13

Updates to This Policy

We may update this policy from time to time. The "Last updated" date at the top of this page indicates when changes were last made.

Section 14

Contact Our Privacy Team

Vantiros, Unit 5 Southgate, Morecambe LA3 3PB, United Kingdom · contact@Vantiros.shop · +44 07481 752877.

Customer Support

Still have a question? Our UK team is here for you.

Real humans, based in Morecambe. We reply to every email within one business day and answer phones Monday to Friday.

Email

contact@Vantiros.shop

Phone

+44 07481 752877

Mon–Fri · 9:00–17:00 GMT

Registered Address

Vantiros

Unit 5 Southgate, Morecambe LA3 3PB, United Kingdom