A clear, jargon-free overview of how Vantiros handles billing, invoicing, currency, refunds and disputes. Written so there are never any surprises on your statement or at the door.
Free UK Delivery
On every order, no minimum
Cash on Delivery
Pay only when it arrives
14-Day Returns
No restocking fees
Registered UK Business
Morecambe, United Kingdom
Section 01
If you ever see a record relating to your purchase, this is how it will be labelled.
Charges and refunds appear on your statement as VANTIROS or VANTIROS.SHOP.
We use a single, recognisable descriptor across all banking and accounting records so you can instantly identify a transaction tied to your Vantiros order. If you do not recognise a descriptor that includes our brand, please contact us before raising a chargeback.
Section 02
All prices are inclusive of VAT where applicable, and there are no hidden surcharges.
Section 03
Vantiros operates exclusively on Cash on Delivery — your money stays with you until the parcel is in your hand.
No funds are ever charged or held online. Payment is collected by the courier on the doorstep, in cash (GBP £).
Because we don’t accept card payments on our website, there is no pre-authorisation, no pending hold and no online transaction record. Full details of how COD works are available in our Cash on Delivery Policy and Payment Policy.
Section 04
Every Vantiros order is documented for your records and ours.
Section 05
We protect both customers and our team by verifying every COD order before dispatch.
If an order cannot be verified — for example because the phone number provided is unreachable after two attempts, or the delivery address is incomplete — the order will not be dispatched and is cancelled at no cost. Refused or undelivered parcels are returned to our warehouse; if any amount has been paid in cash, a refund is issued by UK bank transfer per the schedule below. See our Cancellation Policy for cancellation-specific scenarios.
Section 06
Refunds are processed promptly, transparently and always by UK bank transfer.
Refunds are issued within up to 30 days of approval, generally much sooner once goods are inspected.
Section 07
Vantiros never collects, processes or stores card or bank account details.
Because we are Cash-on-Delivery only, there is no payment gateway, no card vault and no risk of card-data breach affecting Vantiros customers. Read our Privacy Policy to see exactly what data we do hold.
Section 08
We resolve every billing question quickly and fairly — please talk to us first.
If you do not recognise a Vantiros-related charge or believe there is an error, contact us before initiating a bank dispute. Most issues are resolved within one business day. Email contact@Vantiros.shop or call +44 07481 752877.
Section 09
All Vantiros sales are governed by UK consumer law including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. See our Terms & Conditions for the full legal framework.
Section 10
Email us at contact@Vantiros.shop or visit our contact page. The UK team replies within one business day, Monday to Friday.
When will I be charged?
What name appears on my records?
Do you issue VAT invoices?
How long do refunds take?
Do you store my card details?
I don’t recognise a charge — what should I do?
Real humans, based in Morecambe. We reply to every email within one business day and answer phones Monday to Friday.
contact@Vantiros.shop
Phone
+44 07481 752877
Mon–Fri · 9:00–17:00 GMT
Registered Address
Vantiros
Unit 5 Southgate, Morecambe LA3 3PB, United Kingdom