Cancellation Policy

Cancellation requests received before our warehouse hands the parcel to the courier are accepted automatically with no cancellation fee, no admin charge and no questions asked.

• Same day cancellation: almost always possible — usually confirmed within a few hours.
• Next-day cancellation: possible if the order has not yet been picked.
• Once dispatched: cancellation closes, but our 14-day return policy takes over.

1. Email contact@Vantiros.shop with the subject line “Cancel Order #YOUR-ORDER-NUMBER”. Include your full name and delivery postcode.
2. Or call +44 07481 752877 Monday to Friday, 9:00–17:00 GMT.
3. We confirm cancellation in writing by email within 1 business day.
4. If you don’t receive confirmation, please contact us again — assume the order is still active until you have written confirmation.

• Refuse delivery: tell the courier you decline the parcel and it will be returned to our warehouse. Once received we process a full refund.
• Accept and return: follow the steps in our Refund & Return Policy. You have 14 days from delivery to request a return.
• Because Vantiros operates exclusively on Cash on Delivery, no money changes hands until the parcel is in your hand — refusing delivery means there is nothing to refund.

If your order contains multiple items and you only want to cancel some of them, contact us as soon as possible. We can usually remove individual items before picking, and the remaining items will be dispatched as a single shipment. Always quote the SKU or product name of the item you wish to remove.

• This statutory right applies in addition to (not instead of) our return policy.
• To exercise it, send a clear written statement to contact@Vantiros.shop before the 14-day window ends.
• You must then return the goods within 14 days of notifying us.
• Return shipping is the customer’s responsibility unless the item is faulty or incorrect — see our Return Policy.

If you cancel before dispatch, no money has been collected and no refund is required. If you cancel after dispatch by refusing or returning the goods, and you have already paid the courier, refunds are issued by UK bank transfer within up to 30 days of the goods being received back at our warehouse. See Billing Terms and our Refund & Return Policy for full details.

The fastest way to know whether your order can still be cancelled is to check your inbox. You will receive a dispatch email containing your tracking number the moment your order leaves our warehouse — once that email is sent, cancellation is no longer possible. You can also use Order Tracking to check status in real time.

If our team is unable to reach you to verify your delivery address, or if the phone number provided at checkout is invalid or unreachable after two attempts, the order may be automatically cancelled to protect both parties. You will be notified by email and are welcome to place a new order at any time.

For any cancellation question, email contact@Vantiros.shop or call +44 07481 752877. Our team replies within one business day. You can also browse our FAQ for instant answers.