Refund & Returns Policy
Last Updated: August 2026
At Vantiros, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help. This policy explains how returns, exchanges, and refunds are handled for orders placed through vantiros.shop.

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1. 14-Day Return Policy
You have the right to return eligible items within 14 days of receiving your order.
To qualify for a return, products must:
Be unused and in their original condition.
Be returned with all original packaging.
Include all accessories, manuals, and supplied components.
Not be damaged due to misuse, improper installation, or customer handling.
We reserve the right to refuse returns that do not meet these conditions.

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2. How to Request a Return
To begin a return, please contact our support team before sending any item back.
Email: contact@vantiros.shop
Please include:
Order number
Full name
Email address used for the purchase
Reason for the return
Photos (if the item is damaged or incorrect)
Our support team will respond with return instructions.

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3. Free Return Shipping
For approved returns, Vantiros provides a prepaid return label at no additional cost.
Please do not return products without first contacting our support team.

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4. Refund Processing
Once your returned item has been received and inspected, we will notify you by email.
If your return is approved:
Your refund will be issued to the original payment method.
Refunds are processed within 14 business days after inspection.
Depending on your bank or payment provider, funds may take several additional business days to appear.

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5. Damaged or Incorrect Items
If your order arrives:
Damaged
Defective
Incomplete
Incorrect
Please contact us within 48 hours of delivery.
We may request photographs to help resolve the issue quickly.
Where appropriate, we will offer:
A replacement
A repair
A full refund
A partial refund
at no additional cost.

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6. Order Cancellation
Orders may be cancelled before they enter processing.
If your order has already been prepared or dispatched, cancellation may no longer be possible and the standard return procedure will apply.

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7. Non-Returnable Items
The following products cannot normally be returned unless faulty or incorrectly supplied:
Items that have been assembled or installed.
Products damaged after delivery through customer misuse.
Products modified by the customer.
Items showing excessive wear beyond normal inspection.
Your statutory consumer rights remain unaffected.

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8. Exchanges
We currently do not offer direct product exchanges.
If you require a different item, please:
Return the original product.
Place a new order through our website.

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9. Refund Method
Refunds are issued only to the original payment method used during checkout, including:
Visa
Mastercard
American Express
Apple Pay
Google Pay
Stripe-supported payment methods
We cannot issue refunds to a different account or payment method.

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10. Processing Times
Stage
Estimated Time
Return request review
1–2 business days
Return shipping
Depends on courier
Inspection
1–3 business days
Refund issued
Within 14 business days

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11. Consumer Rights
Nothing in this policy limits your rights under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

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12. Need Assistance?
Our customer support team is always happy to help.
Vantiros Customer Support
Website: https://vantiros.shop
Email: contact@vantiros.shop
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM (UK Time)

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Thank You
Thank you for shopping with Vantiros.
We appreciate your trust and are committed to providing high-quality products, secure payments, reliable delivery, and professional customer service throughout your shopping experience.