Cancellation Policy

Last Updated: August 2026

At Vantiros, we understand that you may need to change or cancel your order. This Cancellation Policy explains when an order can be cancelled and how cancellation requests are handled.

If you need assistance, please contact our Customer Support team as soon as possible.

Email: contact@vantiros.shop

Website: https://vantiros.shop

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Cancelling Your Order

You may request to cancel your order before it has entered the dispatch process.

We recommend contacting us immediately after placing your order to give us the best opportunity to process your cancellation request.

While we will always do our best to accommodate cancellation requests, we cannot guarantee cancellation once order processing has begun.

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Orders Already in Processing

Once your order has entered processing, it may already be:

Being prepared for shipment
Packed for dispatch
Collected by the delivery carrier

At this stage, cancellation may no longer be possible.

If your order cannot be cancelled before dispatch, you may still return eligible items in accordance with our Refund & Returns Policy after delivery.

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Orders Already Dispatched

Orders that have already been dispatched cannot be cancelled.

After receiving your order, you may request a return in accordance with our Refund & Returns Policy, provided the returned products meet our return conditions.

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How to Request a Cancellation

To request an order cancellation, please contact our Customer Support team and provide:

Your Order Number
Full Name
Email Address used during checkout
Reason for cancellation (optional)

Our team will review your request and confirm whether cancellation is still possible.

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Successful Cancellations

If your cancellation request is approved before dispatch:

Your order will be cancelled.
Any authorised payment will be refunded to the original payment method.
You will receive an email confirming the cancellation.

Refunds are typically processed within 14 business days, depending on your payment provider.

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Orders Paid via Stripe

Payments made through Stripe, including:

Visa
Mastercard
American Express
Apple Pay
Google Pay

will be refunded to the original payment method once the cancellation has been approved.

Refund processing times may vary depending on your bank or card issuer.

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Custom or Special Orders

Where applicable, certain products made to customer specifications or personalised items may not be eligible for cancellation once production has begun.

If such restrictions apply, they will be clearly stated on the relevant product page.

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Our Commitment

At Vantiros, we aim to process orders quickly to provide fast delivery throughout the United Kingdom.

For this reason, we encourage customers to contact us immediately if they wish to cancel an order.

Our team will always make reasonable efforts to assist wherever possible.

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Need Assistance?

If you have any questions regarding cancellations, please contact us.

Vantiros Customer Support

🌐 Website

https://vantiros.shop

📧 Email

contact@vantiros.shop

Customer Service Hours

Monday –Friday

9:00 AM – 5:00 PM (UK Time)

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Related Policies

For more information, please also review:

Refund & Returns Policy
Shipping Policy
Terms & Conditions
Privacy Policy

These policies work together to explain your rights and our responsibilities when shopping with Vantiros.

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Thank You

Thank you for shopping with Vantiros.

We appreciate your trust and are committed to providing a transparent, secure, and reliable shopping experience from the moment you place your order until it arrives at your door.